Frequently Asked Questions

Yes, we can repair aluminum items beyond just pontoons and boats! However, it depends on what's wrong and how extensive the damage is. Our experienced technicians will assess each item to determine if it can be properly fixed. We'll give you an honest evaluation of whether the repair is feasible and cost-effective.

Yes, we offer detailing services for pontoons and boats! Our team can clean and restore your watercraft to help it look its best. However, the extent of detailing depends on the condition - some boats that have been neglected for too long may be beyond what detailing can accomplish. We'll assess your boat and let you know what's possible.

We provide comprehensive pontoon maintenance including engine service, electrical repairs, railing replacements, deck refinishing, and general mechanical repairs. Our technicians can handle everything from routine maintenance to major overhauls.

Yes! We provide complete winterization services to protect your pontoon during the off-season. This includes engine winterization, battery maintenance, covering, and storage to ensure your pontoon is ready for next season.

While our pontoons aren't fully customizable, we do offer various customization options! The extent of customization depends on your specific requests and where you want modifications placed. We'll work with you to accommodate reasonable customization requests that don't compromise the structural integrity or safety of the pontoon.

We manufacture a complete line of NorthStar pontoons in various sizes and configurations. From fishing-focused models to luxury cruising pontoons, we have options for every boating lifestyle. Contact us for detailed specifications and to see which model best fits your needs.

Yes! Our marine goods building stocks a wide variety of pontoon parts, accessories, and boating supplies. If we don't have what you need in stock, we can typically order it for you quickly.

Our pontoons come with a comprehensive manufacturer's warranty covering structural components and workmanship. Specific warranty terms vary by model and components. We'll provide you with complete warranty details for your specific pontoon model.

We understand the confusion! NorthStar Pontoons operates from two separate buildings:

Service & Marine Goods Building: This is where you'll find our service department for repairs, maintenance, detailing, and our retail marine goods store.

Manufacturing Building: This is our production facility where we build new NorthStar pontoons.

Depending on what you need, you'll visit the appropriate building. If you're unsure which location to visit, just call us and we'll direct you to the right place!

Our business hours are from 6am-4:30pm and varies on holidays. Please call ahead or check our website for current hours, as they may differ between our service department and manufacturing facility.

While we welcome walk-ins, we highly recommend scheduling an appointment for service work. This ensures our technicians are available and can dedicate proper time to your pontoon. Emergency repairs may be accommodated on a walk-in basis depending on availability.

Yes, we offer delivery services! However, delivery timeframes depend on your location and distance from our facility. Local deliveries can typically be arranged quickly, while longer-distance deliveries may require more planning and time. Contact us with your location for specific delivery timeframes and pricing.

Build times vary depending on the model, customization requests, supplies, and our current production schedule. Typically, pontoon builds can range from several weeks to a few months. We'll provide you with a realistic timeline when you place your order and keep you updated throughout the process.

We accept various payment methods including cash, check, and major credit cards. For pontoon purchases, we can also work with marine financing companies to help you secure competitive financing options.

Yes! We work with reputable marine financing partners to help make your pontoon purchase affordable. We can help you explore financing options with competitive rates and terms that fit your budget.

As of right now, we do not offer pontoon rentals, but we are looking at adding rental services in the future! This is something we're actively considering and may implement soon. Keep checking back with us or follow our updates for news on rental availability.

We occasionally purchase used pontoons depending on their condition, model, and our current inventory needs. We also offer consignment for a small percentage of the sale price. If you're looking to sell your pontoon, bring it by for an evaluation and we'll let you know if it's something we'd be interested in purchasing or consignment.

Yes, we accept trade-ins toward the purchase of new pontoons! We'll evaluate your current pontoon and provide a fair trade-in value that can be applied to your new NorthStar pontoon purchase.

While our primary focus is manufacturing NorthStar pontoons, we may carry select other marine products and brands. Contact us to inquire about specific brands or products you're interested in.

We're proud of our manufacturing process! Tours of our production facility can be arranged by appointment. This allows you to see how your NorthStar pontoon is built and meet the craftspeople who build them. Contact us to schedule a tour.